It is our ongoing commitment to ensure a high quality service to our customers and meet their technology needs, WM Wireless & mobile, has a quality policy based on strategic guidelines and organizational guidelines with the aim of achieving customer satisfaction and continuous improvement in all our processes, products and services.   WM integrates to its mobility projects, and offers them as special projects, the following services:   • Attention of incidents based on ITIL  • Hours of Operation up to 7X24  • Knowledge Base of mobility  • Indicators of ACD and ANS with three levels of support  • IP connection, fixed lines and Cell Phones  • Management Software that allows tickets Traceability on WEB environment